Printers Purchased from Resaleworld
All printers purchased from Resaleworld come with 30 days of support from the date of receipt. During that time, a support technician will install and configure your supported hardware. Please verify compatibility before purchasing – e.g. USB vs. Parallel, etc. Outside of the initial 30-day hardware support period, a per-incident fee would be assessed unless you are on a Resaleworld Support Plan or Liberty REACT Maintenance Plan.
The following are covered during your initial (30 days) printer support period and/or if you are on a Resaleworld Support Plan or Liberty REACT Maintenance Plan:
- The installation of the printer
- The configuration of the printer
- Verification of a successful installation via a Windows Test Page
- The configuration of the Liberty application
Printer Driver Utility (PDU)
This is a free utility published and maintained by Resaleworld. It includes both drivers AND step-by-step instructions for installing printers that work with the Liberty software. We include a PDU CD with every printer purchased from Resaleworld. Keep this disc in a safe place, should you need to reinstall your printer again in the future. The latest version of the PDU can always be downloaded from My Resaleworld.
If you cannot get your printer working with Liberty, the majority of the time, the issue is to do with the way the printer was installed. Make sure to follow the step-by-step instructions in our PDU closely! Also, printers purchased from eBay or other vendors can have special programming/firmware (i.e. they have been “flashed”) inside. Due to all of the unknowns, Resaleworld cannot possibly support printers not purchased here at Resaleworld. Printers that do not come from us are not flashed with the appropriate firmware (Programmed) and are not covered under a Support Plan. If you would like one of our technicians to attempt to install your third-party printer, please view our Pricing page. Once you have purchased a one-time Printer Support plan, a Resaleworld technician will be able to assist you.
Scanners Purchased from Resaleworld
All scanners purchased from Resaleworld come with 30 days of support. During that 30 day period, a support technician will install and configure your supported hardware. Please verify compatibility before purchasing – e.g. USB vs. PS-2. Outside of the initial 30-day hardware support period, a per-incident fee would be assessed for troubleshooting/installation unless you are on a Resaleworld Support Plan or Liberty REACT Maintenance Plan.
The following are covered during your initial (30 days) printer support period and/or if you are on a Resaleworld Support Plan or Liberty REACT Maintenance Plan:
- The installation of the scanner
- The configuration of the scanner (*all scanners come pre-configured)
- Verification of a successful installation
If you cannot get your scanner working with Liberty, the majority of the time, the issue is to do with either the way the scanner was (or wasn’t programmed) OR the tag stock. If the scanner is from Resaleworld and you are on a Resaleworld Support Plan or Liberty REACT Maintenance Plan, you may call into support to look into your scanning issue. Due to all of the unknowns, Resaleworld cannot possibly support Third Party Scanners that are not purchased here at Resaleworld. Third Party scanner issues are not related to the Liberty software, nor are they covered under a Support Plan. If you would like one of our technicians to attempt to install/configure your scanner, please view our Pricing page. Once you have purchased a one-time Scanner Support a Resaleworld technician will be able to assist you.
Warranty Policy
Warranty Details: TSC Bar Code Printer and Accessories for 24 months from the date of purchase By TSC.
TSC Auto ID Technology Co., Ltd. warrants to the Customers that under normal use and service, the following products and parts purchased hereunder shall be free from defects in material and workmanship for the following periods from the date of invoice to the Customer or, if the Customer is not able to provide the proof of invoice, then the date of shipment from TSC Auto ID Technology Co., Ltd..
| Products | Warranty Period | ||||
|---|---|---|---|---|---|
| Printer (excluding print head & platen roller) | 24 Months | ||||
| Printhead (shipped with the printer) | 12 months or 1 million inches whichever comes first | ||||
| Platen roller (shipped with the printer) | 12 months or 2 million inches whichever comes first | ||||
| Battery pack | 12 months | ||||
| Spare parts | 3 months |
Resaleworld Lifetime Warranty does not begin until after the end of the manufacturer’s warranty end date. This warranty does not cover equipment or parts which have been misused, neglected, altered, carelessly handled, or used for purposes other than those for which the printer was manufactured. It also does not protect against an electrical surge damage from an improperly protected printer that is not on a surge protector.
To qualify for the lifetime warranty you must have an active/current Liberty Tag Plan on your account ‘prior’ to purchasing your Tag Printer, Receipt Printer or Cash Drawer from Resaleworld. If there is any lapse in your tag plan coverage, then the lifetime warranty will be voided. Resaleworld is not responsible for any shipping charges for repair of hardware items.
You will need to contact Customer Service at Resaleworld to receive an RMA # to have the printer serviced. You will only be responsible for the shipping to and from Resaleworld for the repairs. You will need to ship the printer to us insured for the full current value of the printer based on our current pricing at the time for the printer as shown on our website (insured both ways, to and from via a shipment company). Resaleworld will repair or replace the printer as necessary. We do not send out loaner printers while your printer is being repaired. You will need to make conditional arrangements as you would with any other item you might have that is being repaired such as a tv, refrigerator etc. Average repair time is 5-7 business days from receipt of the printer.
