Technical Support
Jonathan has been with us since 2010. Jonathan started at Resaleworld as a hardware specialist. He went on to become a senior support technician and is now the current support manager. He has a degree in Computer Information Technology specializing in Microsoft operating systems along with several other technical certifications. For hobbies he enjoys modifying computers, going to the movie theaters and tinkering with electronics.
Alex has been with Resaleworld for over ten years. He has achieved certifications from CompTIA in A+, and Network+, along with being certified from Microsoft as a Microsoft Certified Professional, Microsoft Certified Technology Specialist. Alex has sixteen years of I.T. experience. Alex is married and stays very busy away from work with his multiple hobbies including scuba diving, traveling, cooking, and coaching his son’s athletic teams. Alex is also a avid drone videographer and hopes to one day have his own production business.
Billy has worked in technical support since 2000 with various cable companies. His vast experience and knowledge in working with complex networks add an important piece to our support staff.
Eric has worked in IT since running his school’s computer lab in high school and has IT experience around the country. He currently has several certifications from CompTIA, Cisco, and Microsoft. In his free time he enjoys being involved with a local makerspace; volunteering, creating, and learning.
RJ joined us at the beginning of 2022. He graduated from the University of Central Florida with a Bachelor’s in Information Technology in 2021. He enjoys learning all about computers and networking. In his free time, he likes to scuba dive, plays the Euphonium, and run.
Jean has been a Florida resident since 2019. He joined us in 2022. He has a background in IT through his experience at the Rollins College IT Help Desk. He is currently pursuing a Masters in Cybersecurity at the University of Central Florida. His favorite hobbies are baseball, listening to music, and spending time with friends and loved ones.
Keith Recently moved to Florida in 2021, coming from the state of Delaware. Joined Resale World in 2023. My background is in math engineering and science. Majored in English and Computer Science at Drexel University and have gone on to work several IT-related jobs for companies such as AAA, Conde Nast, and The Wilmington Housing Authority. Hobbies include Cosplay, Tabletop and board games, and Cooking.
Michelle has been a Florida Resident since 2018. She has over 2 years of experience as a Desktop Technician at Orlando Health migrating newly acquired clinics and hospitals to the new EHR system EPIC, and replacing old hardware with OH standard equipment. She is currently pursuing a Bachelor’s in Information Systems Technology at Seminole State College and has been issued a Computer Programming Specialist Certificate with Summa Cum Laude honors in December 2023. Her favorite hobbies are reading books, playing strategy games, and learning new things.
Mitchell joined Resaleworld in 2023. He has lived in Orlando for almost his entire life and has over a decade of experience in technical support and training. He spends most of his free time with his wife, dog, and two cats but also fits in time for tennis, boardgames, and table-top RPGs.
Christopher has been with ResaleWorld since 2022. He has been working in IT for over 10 years, working with companies such as Apple along with multiple colleges. He enjoys both playing and running games with friends and family in his free time.
Development
Sean started with the company in the mid 90’s doing telephone support. Between phone calls, he taught himself how to develop software. Now serving mostly as the Senior Programmer, he is also responsible for the company’s internal IT. Prior to joining the company, Sean worked as a manager in a children’s’ consignment shop. In his free time, he enjoys photography and spending time with his wife and daughter.
Jason has been with Resaleworld since April of 2009. He is originally from the suburbs of Chicago, moving to Orlando the summer of 2005. Jason has a bachelor’s degree in Electrical Engineering from Valparaiso University, however, his niche has been programming. He is a skilled programmer with a background in PHP and web development. Since starting here, he has also learned Objective C and written a few iPhone and iPad applications. He is single with no children, however, has one cat.
Since joining Resaleworld in 2008, Angel has become a key player in web development and design, specializing in Shopify support. With a degree in Network Technology and a range of desktop and networking support certifications, Angel’s technical expertise is matched by his creative passion for building websites and crafting engaging graphics. Outside of work, Angel is a devoted husband and proud father of two wonderful daughters. He enjoys spending quality time with his family, whether it’s exploring theme parks, traveling, or diving into a great book.
Training
Mahashwar began his journey with Resaleworld in the Technical Support Department in 2004. Nearly a decade later, he transitioned into the Website Development Department. Today, as Lead Trainer, Mahashwar continues to deliver exceptional service and expertise to the Resaleworld family of customers. A devoted father to three young adults, Mahashwar is also a passionate movie enthusiast and enjoys the culinary experience—preferably eating over cooking.
Sales
Matthew joined Resaleworld in February of 2016 to work with our Merchants on our reCommerce integrations, and our Resale Rewards program. He studied Business at the University of Florida, relocated to California, and built a Sales and Operations career in Retail Store Management working in the world of luxury retailers in Los Angeles. Matthew is back in Florida now to live closer to his family, and expand his knowledge in the technology industry. He has also dedicated himself to being a Dog Dad since 2007, first with his 2 Labrador litter sisters – Sydney and Gracie, and now with his boy Conrad who comes to work everyday as a valued Resaleworld ‘office dog’.
Renee has been in sales for 18+ years and enjoys every minute she works for Resaleworld -seriously. Her unique style and attention to detail makes her a valuable addition and is considered a fixture in our company. She enjoys traveling, architecture, history, cooking and loves animals, love to make people laugh and enjoys being with her friends.
Aloha! Kris is the newest member of our Sales team and started this past March. She received her B.S. in Business Administration for the University of North Carolina at Wilmington. Her husband just retired from the Army, and they have spent most of the past 10 years in Hawaii, before settling here in Florida in 2018. She loves spending time with her family at the beach, going out to dinner, and at Disney.
Client Relations and Account Management
Jenee was born and raised in the United States Virgin Islands, specifically Saint Croix. She moved to Florida in 2006. She met her husband and started a family. She started working at Resaleworld in 2023. Jenee has a background in customer service. She loves to sing, read, and trips to the beach, preferably Anna Maria Island.
With a BA in Communications, Maria brings a wealth of expertise to our Account Services team. Her strong problem-solving skills and commitment to client satisfaction make her an invaluable asset. Outside of work, Maria enjoys kayaking and tackling crossword puzzles, and she’s a proud mom of two boys and two dogs.
Conrad joined Resaleworld in November of 2021. Although his background is unknown, he has stepped up to the plate to try and learn everything he can about being an ‘office dog’. His favorite task is to let us know when the UPS man arrives, and promptly goes to the dock to help out. He loves going on walks, playing Frisbee in the warehouse, and will gladly allow anyone to provide as many belly rubs as possible. He has an obsession with the birds and ducks over in the pond, and happy to alert us if anything seems unusual. Conrad brings a great deal to the team with his furry talents.
Administration
Russell has been part of the Resaleworld team since February 2010. He was first introduced to the world of resale as a child, when his grandparents opened a small consignment store. After studying Computer Science at Duke University and the University of Central Florida, Russell began a career centered around information technologies. Specializing in database management, powershell scripting, and report engines, Russell found a home with Resaleworld’s development team. He spent many years as Product Manager, overseeing the development of the Liberty Software and serving as the System Administrator for Liberty Cloud. In early 2024, Russell was made the General Manager of Resaleworld. Russell has spent most of his life in Central Florida. When not working, he enjoys traveling, observing rocket launches and playing board games with his wife and children.
Dianne joined the Resaleworld family in 2022 and has called Orlando home since 1998. She received a Bachelors Degree in Accounting in South Africa. Following her desire to be the voice for those who don’t have one, she pursued a Bachelor’s Degree in Law (LLB) majoring in Criminal Justice, graduating with honors in 2004. She was inducted into the International Honor Society Delta Epsilon Tau of the Chapter of the College of Professional Studies that same year. Dianne is married and has a son and two grandsons. She enjoys spending time with her family, cooking, interior design and loves traveling. She hopes to visit the Great Wall of China and the Taj Mahal in the not-too-distant future.
